How can we help?
Most questions are answered below. If not, open a ticket and our team will get back to you.
Card not working?
Check that NFC is enabled on the phone. The printed QR code always works as a fallback.
Lost your card?
Report it from My Cards. The link stops resolving immediately and you can request a replacement.
Email us
Prefer email? Write to hello@go4tap.com and we will reply within one working day.
Common questions
No. NFC reading is built into iPhone and Android. They hold their phone near your card and your profile opens in the browser. If their phone has NFC turned off, the printed QR code does the same thing.
Open a ticket
Sign in to open a support ticket so we can look up your cards and account.